Abuja Airport Named Best In Africa For Customer Experience

by Olamilekan Okeowo

For servicing between 5 to 15 million passengers annually, the Nnamdi Azikiwe International Airport, Abuja, has carted home the Airport Service Quality (ASQ) Award 2020 as adjudged by their customers as the Best Airport by Size and Region.

Airport Award


According to a statement by Mrs. Henrietta Yakubu, General Manager, Corporate Affairs, the award is a testament to the Federal Airports Authority of Nigeria (FAAN) commitment to continuously improving customer experience across all airports


“This award represents the Federal Airports Authority of Nigeria (FAAN) commitment to continuously improving customer experience across all our airports. The recognition comes at a time when we are geared towards ensuring seamless airport facilitation with the opening of new terminals and upgrading of our current infrastructures across the board.

Despite a turbulent year plagued by COVID-19 induced financial struggles, the authority has endeavoured to prioritize customer satisfaction while ensuring that health and safety remain topmost” the statement said.
FAAN MD/CEO Captain Rabiu Yadudu accepted the award on behalf of the Authority and restated FAAN’s commitment to ensuring the safety, security, and comfort of passengers at all airports across the country.

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