Ibom Air, one of Nigeria’s fastest growing airlines has tendered an unreserved apology to its teeming customers over flight schedule disruptions.
The letter of apology was issued by George Uriesi, the Chief Operating Officer of the airline.
The disruption, according to the management of the airline, was due to a rare occurrence of the unscheduled maintenance on a number of its aircraft at the same time.
“On behalf of the management and staff of Ibom Air, I hereby extend an unreserved apology to all our customers affected by the schedule disruptions you have experienced since Thursday afternoon, despite our very best efforts to maintain our well-known schedule reliability and on time performance.
Unfortunately, we have had to do some unscheduled maintenance on a number of our aircraft at the same time, which is a very rare occurrence. Naturally, the consequence of this has been the delays and rescheduled flights you have been experiencing and we deeply regret the inconvenience this has caused you.
As an airline dealing with mechanical equipment, we know that despite our best efforts, every once in a while, there will be bad days and our business model is to keep these bad days very few and very far between. We have successfully done so more than 90% of the time since we commenced operations. And every time our schedule is disrupted, it is a very painful experience for us, because we know it inflicts pain on you and shakes your confidence in us! We are truly sorry for this inconvenience! The statement reads.
The airline consequently reiterated its commitment to restore normal schedule within 24 hours.
“Let me assure you that the entire Ibom Air team is 100% committed to restoring our normal schedule within the next 24 hours. We also welcome your valuable feedback on our handling of this event via our email address email@example.com Once again please accept my sincere apologies and thanks for your continued patronage. We do not take it for granted” the statement concluded.