Known for its promise of ‘friendly low fares’ and iconic Jess Glynne song that greets passengers as they board the plane, Jet2 has been named the ‘Best Airline’ at the prestigious Routes Europe Awards.
As the UK’s third largest carrier, Jet2 flies to over 75 destinations and operates from major hubs across the country including Leeds Bradford Airport, Manchester Airport and London Gatwick.
It’s the third year in a row the airline has taken home this impressive title, and the awards celebrate excellence in aviation and the companies that consistently get it right, both for consumers and the industry.
The awards ceremony took place in Rimini, Italy and the coveted Best Airline Award recognises carriers that have led the way to generate economic growth in destinations.
It praises airlines for delivering industry-leading customer service and working in partnership with airports and destinations to drive success.
Judges noted Jet2’s efforts of continued sustainable growth and for putting its customers first.
Steve Heapy, CEO of Jet2, said: ‘This is the third consecutive year that we have been named Best Airline at the prestigious Routes Europe Awards.
‘This continued success reflects the tireless dedication that we put into delivering sustainable growth, industry-leading customer service, and long-term partnerships.
‘Our colleagues, alongside our airport and destination partners, play a critical role in enabling us to repeatedly achieve recognition such as this, so I would like to pay tribute to them.’
He added: ‘We continue to be recognised for being a strong, stable company with a long track record of being a consumer champion and we are looking ahead to a busy summer, with our exciting programme operating as normal.
‘Just recently we demonstrated our industry leadership by becoming the first airline and tour operator to announce that we will not introduce surcharges, and with fantastic value to be enjoyed on our award-winning holidays right now, there has never been a better time to book with Jet2.’
Last month, Jet2 revealed it will not introduce surcharges on any booked flights or holidays to cover cost increases, for example jet fuel, assuring customers that the price they book is the price they will pay.
It came as a great relief to travellers, as there has been continued speculation that some airlines may have to introduce such fees to help tackle the rising costs.
A surcharge would mean customers facing additional costs after making a booking.
But, Jet2 has removed the surcharge provision across all flights and holidays, even though the company has never previously applied them.
As a result, Jet2 customers can lock in their flight or holiday price with total confidence.
The policy applies to all flights and holidays booked through any channel whether online, via the mobile app, contact centre or independent travel agent.
However, it does not include tourist taxes, which holidaymakers are required to pay the hotel at the time of the trip, and are paid directly to the accommodation provider, rather than the airline.
Jet2 has also launched 37 new routes for this summer, as well as three new destinations – La Palma, Palermo and Samos.
The airline also launched flights from London Gatwick in March this year, marking its 14th UK hub.
Credit: BBC
